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PAMOS
offers three levels of service, repair
and maintenance. Ad Hoc Services
(SILVER LEVEL), Preventive
Maintenance Services (GOLD LEVEL),
and Comprehensive Maintenance Services
(PLATINUM LEVEL). The level best
for you will depend on several factors,
including the quantity and age of your printers,
your maintenance budget, and the amount of
protection and peace of mind you feel is best
for you. See below for more information on each
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Guaranteed
100% on-site service and
repair. |
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Repairs usually completed
within one hour. |
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Quick
response time - 2 to 4 hours
after receipt of service
call, and usually on the
same day. |
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Comprehensive range of spare parts down to component level. |
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Same or
next day turnaround time
for any printer part replacement. |
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Free onsite
technical support for any
printers serviced within
the warranty period. |
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Warranty:
3 months for service; 6
months for parts against manufacturing
defects. |
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SILVER LEVEL : Ad Hoc Services
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GOLD LEVEL : Preventive Maintenance Services
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Description:
One round of preventive maintenance every
3 months will be performed on a minimum of
10 HP LaserJet printers at a low fixed cost
per printer of RM 30.00 . Agreed-upon schedule
by the customer can be arranged to minimise
disruption to work.
Warranty:
6 months for warranty of service.
Typical Customer Profile:
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Deploy
10 to 50 printers. |
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IT
personel are free to perform more
demanding tasks than to attend to
printer problems. |
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Cannot
afford excessive downtime. |
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Benefits: |
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free on-site service and support for first 6 months. |
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provide a history of all servicing for every machine. |
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give servicing particulars and costs. |
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anticipate when potential problems might arise. |
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track and perform scheduling functions. |
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simplify troubleshooting. |
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maximise periods between servicing. |
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provide a reliable forecast as to what your
future maintenance costs will be so that managers can
budget accordingly. |
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priority response and repair. |
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proven performance and reliability. |
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PLATINUM
LEVEL : Comprehensive Maintenance Services
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Description:
A one-year agreement to provide all necessary
parts including 4 times of preventive maintenance
per year per printer. Users have the option
to extend their contract up to 3 years
at a fixed cost.
Typical Customer Profile:
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Companies
with large printers like LaserJet 5si,
8000, 8150 series. |
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Companies
likes Insurance, Accounting Firm, Shipping
companies . |
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Companies
that outsource IT maintenance. |
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Benefits: |
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free on-site service and support for first 6 months. |
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priority response and repair. |
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faster resolution. |
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enhanced performance and reliability. |
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Quaterly servicing periods. |
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fixed budget; no hidden costs. |
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maximised productivity. |
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provide a history of all servicing for every machine. |
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give servicing particulars and costs. |
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anticipate and rectify potential problems to pre-empt downtime. |
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track and perform scheduling functions. |
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simplify troubleshooting. |
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maximise periods between servicing. |
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provide a reliable forecast as to what your
future maintenance costs will be so that managers can
budget accordingly. |
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eliminate paperwork. |
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proven performance and reliability. |
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