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1. What is the PAMOS Advantage?
The PAMOS Advantage is really several advantages. With PAMOS, you are getting
value for the money you pay. We provide 100% on-site service, regardless of the
extent of the printer problem - without the need to take your printers off-site
for repairs. Plus, any parts replacement will be carried out on the same day or
the following working day.
2. What is an "ad hoc" service?
Ad hoc is our response on a per call, per printer basis only. Ad hoc, or SILVER
Service, includes on-site diagnosis and parts replacement.
3. What HP printer models does PAMOS support?
We support all Hewlett Packard (HP) LaserJet printer models including old models
such as:
| • LaserJet III/IIIP |
• LaserJet
4000/4050/4100 |
| • LaserJet 4P/5P/6P |
• LaserJet
5000/5100 |
| • LaserJet
4L/5L/6L |
• LaserJet
8000/8100/8150/9000 |
| • LaserJet
4/4Plus/5 |
• Colour LaserJet 1500 |
| • LaserJet
4V/4MV |
• Colour LaserJet 2500 |
| • LaserJet
5Si |
• Colour LaserJet 5500 |
| • LaserJet
1000/1100/1150/1200/1300 |
• Colour LaserJet 4500/4550 |
| • LaserJet
2200/2200D/2300 |
• Colour LaserJet 4600 |
| • LaserJet
3100/3150/3200/3300 |
• Colour LaserJet 8550 |
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4. What are your standard charges?
Service charges depend on the location and printer models.
Please call for the best quote.
5. How fast is your response time?
We will respond within 2-4 hours upon receipt of your call.
6. How long does it take to get my printer back into
working condition?
Usually on the same day upon receipt of your
approval/purchase order for any part replacement.
7. Will my printer(s) be taken back for repairs? And will
a loan unit be provided?
All printer repairs will be done in your office. Therefore,
a loan unit is not necessary, and printer down time is kept
to the minimum with our fast resolution time.
8. What locations does PAMOS cover?
We cover mainly Kuala Lumpur, Selangor and Negeri Sembilan.
We will soon be covering major areas in Penang, Melaka,
Kuantan and East Malaysia.
9. Do you charge again for attendance to the same problem
reoccuring on the same printer?
We have a policy whereby we charge only for the first time.
Service charges for any printer problems reoccuring on the
same printer within 3 months will be waived.
10. Do you give warranties for your service?
Yes. For ad-hoc services (Silver), our service warranty is 3
months. For Preventive Maintenance (GOLD) , our service
warranty is 6 months. This means any followups for problems
on the same printer will not be charged.
11. How long is your warranty for parts?
All parts come with a 6-month warranty against manufacturing
defects.
12. How will I know what printer parts have been changed?
With our on-site repair, you witness all parts replaced for
your printers as they are performed in your office.
Additionally, we record all your printer parts replacements
for each individual printer in our system, thereby enabling
us to print management reports for your perusal. In
addition, all our customers will have the advantage of
checking this management report from our website by signing
in to obtain a Login ID and Password. Our customer service
will be there to assist if you call 03-62727607 to request
for one.
13. How do I become a customer and enjoy all these
benefits?
Simple. Just call our customer service hotline: 03-62727607.
A Login ID and Password will be assigned to you on the spot.
14. What are your payment terms?
Usually for first time dealings, we will accept payment Cash
On Delivery (COD) only. However, terms of 30 days are
acceptable for any subsequent dealings.
15. What else can PAMOS do for my company?
We supply superior quality print cartridges backed by 12
years of solid R&D development and technical know-how. We
also supply printer accessories such as memory, duplexers,
drum imaging kits and so on.
For more information, please call us at: 03-62727607.
16. Does PAMOS deal with government departments?
Yes. PAMOS is registered with the Ministry of Finance and
has been servicing printers for governmental bodies since
1999. Our government (and non-government) client list is
fast growing, as we assure speedy response for any service
calls and provide excellent service to our customers. We
welcome any enquiries from government departments. .
17. How do I decide which level of service is best for
me?
It depends on several factors, and your PAMOS representative
will be happy to discuss them in more detail. But a general
rule of thumb is the number of printers you deploy: From 1
to 19, we recommend SILVER Service; From 20 to 50, then we
recommend GOLD Service; For high-end printers like LaserJet
5si, 8000, 8150 series, then PLATINUM Service is
recommended.
18. What would you say is the chief benefit of SILVER
Service?
This is an ad hoc service, which means you just call when a
printer needs repair. All charges are based on a per
printer, per job basis. SILVER is ideal for small
businesses.
19. What is the chief benefit of GOLD Service?
This is a preventive maintenance service which covers a
minimum of 5 printers for a regularly scheduled service (we
recommend every 3 - 4 months once). The cost is based on the
total number of printers It's ideal for mid-sized companies.
20. And what about PLATINUM Service?
This is a comprehensive one-year maintenance agreement which
cover all parts. Ideal for larger printers.
21. How does the management database service work?
SILVER, GOLD and PLATINUM customers have 24/7 access to
their account online, whereby they can get specifics on
service history, costs incurred, etc.
22. Will any company or individual be able to access my
PAMOS Laser Tech website account and gain information about
my company?
Absolutely not. All customers have their own individual
login and password to keep their account strictly
confidential. |
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